Diamond Firetails Washi (30mm)

* Please note - etchings and special requests might take a little longer to arrive as they are coming from the studio in central rural Victoria. All other orders will dispatch from Melbourne.

$10.95AU Flat Rate Standard shipping within Australia

• Same day dispatch if ordered before 10am.
• Most orders with Australia Post Standard arrive within 2-7 business days.
• Tracking provided

$17.95AU Express Post Shipping within Australia

• Same day dispatch if ordered before 10am.
• Express Delivery is currently taking 1-5 business days
• Tracking provided

Standard International Shipping

• Orders 0-50g $15.00AUD
• Orders 50–500g $23.00 AUD
• Orders 500g–1.5kg $39.00 AUD
• Delivery is currently taking 1-3 weeks to most destinations (but could take up to 6 weeks)
• Same day dispatch if ordered before 10am.
• Tracking provided

For more detailed information, including international customs and tariffs please see our shipping policy.

We're working on this aspect of the new website. It will be corrected soon.

Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. Additional non-returnable items:

- Gift cards

There are certain situations where only partial refunds are granted (if applicable)

- Book with obvious signs of use

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error

- Any item that is returned more than 30 days after delivery.

Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at bridget@bridgetfarmerprintmaker.com.

Sale items Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bridget@bridgetfarmerprintmaker.com and send your item to: Bridget Farmer, 19 Fryers St. Guildford VIC 3451 Australia.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping To return your product, you should mail your product to: Bridget Farmer, 19 Fryers St., Guildford VIC 3451, Australia

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

We don’t guarantee that we will receive your returned item.