Returns & Refunds

If something isn't right, here's how returns work.

If your item is faulty, damaged or not what you ordered

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If an item arrives faulty, damaged, or isn't what you ordered, you're entitled to a replacement or refund for a major problem, and to a repair or replacement for a minor one. This applies to all items, including sale items.

Please email us at hi@bridgetfarmerprintmaker.com with your order number and a photo of the problem. We'll sort it out with you and cover the cost of sending the item back, and refund your original delivery cost if you choose a refund.

Change-of-mind returns

If you've simply changed your mind, we're happy to accept a return within 30 days of delivery, as long as:

the item is unused and in the same condition you received it, in its original packaging
it is not a gift card or digital download
it was bought at full price (change-of-mind returns aren't available on sale items, but this doesn't affect your rights if a sale item is faulty)

Please pack change-of-mind returns carefully, using protective packaging, as items must arrive back with us in a condition we can sell again. We can't accept change-of-mind returns that arrive damaged.

For change-of-mind returns, you pay the cost of posting the item back to us, and the original delivery cost isn't refunded. If you're returning something worth more than $75, we suggest using a tracked postage service, as we can't refund items that don't reach us.

Please email us at hi@bridgetfarmerprintmaker.com before sending a change-of-mind return, so we know it's coming.

Where to send returns

Bridget Farmer
19 Fryers St
Guildford VIC 3451
Australia

Please include your order number with the item.

Refunds

We'll email you when your return arrives and let you know whether your refund is approved. Approved refunds go back to your original payment method. Your bank may take a few business days to show the refund in your account. If it hasn't appeared after that, please check with your bank first, then contact us.

Exchanges

If you'd like a different item, the quickest way is to return the original for a refund and place a new order.

Gifts

If you received an item as a gift, contact us with the order number and we can offer you a gift card for the value of the item once it's returned. Refunds to the original payment method go to the person who paid.

Questions

Email hi@bridgetfarmerprintmaker.com and we'll be happy to help.

I am originally from Northern Ireland, then attended art college in Scotland, studying jewellery, before coming to Australia in 2005. I initially came over to visit friends but fell in love with the country (and a certain Australian man) and stayed rather longer than I expected.

On arrival in Australia I attended a weekend printmaking course and the technique just clicked for me. It was a natural continuation of my love of drawing. I enjoy the cross over between art and craft when making a copper plate. I still use many of my jewellery making tools and I still get to work in metal, but I am also able to incorporate my loose line drawing style as well as embracing the ‘happy accidents’ that printmaking so often presents.

I have always been interested in birds. As a child my mum pointed out birds to me, told me about their songs and bought me my first bird book. When I came to Australia I felt like I was in a new world, very far from home, mostly because of the birds. Their different shapes, colours, sounds and even how they behaved. I didn’t quite believe my friends when they told me about swooping magpies! After constant questions of “What’s that bird? oooh! What’s that one?” my friends gifted me my first Australian bird book and I set about familiarising myself with all these exotic species. I feel using birds as my inspiration is my way of continuing to learn about them. There’s so much more to know!

I now live in country Victoria with my musician husband, two young sons, Viktor the little black griffon and a whole flock of chickens.

I make regular monthly donations to organisations working to protect Australian wildlife, habitat and the environment. Find out more about the organisations I support